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Returns & Refunds Policy

Last Updated: September 25, 2026

At The Cage, we want you to be happy with your purchase. If your merchandise isn't quite right, please review our return and refund policy below.

RETURNS

We accept returns of eligible merchandise within 30 days of delivery.

To be eligible for a return, merchandise must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Returned with any original tags or packaging, when applicable

Items that have been worn, washed, altered, damaged after delivery, or otherwise show signs of use may not be eligible for return.

HOW TO START A RETURN

To request a return, please contact The Cage at team@thecage-baseball.com and include:

  • Your name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

We will provide instructions for completing your return.

Please do not send merchandise back before contacting us for return instructions.

RETURN SHIPPING

Customers are responsible for their own shipping charges.

Original shipping charges are non-refundable unless the merchandise arrived damaged, defective, or incorrect.

REFUNDS

Once we receive and inspect your returned merchandise, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original form of payment.

Please allow 3-5 business days after approval for us to process your refund. Your bank or credit card provider may require additional time for the refund to appear on your account.

EXCHANGES

We do not process direct exchanges. Customers should return the original item and place a new order

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at team@thecage-baseball.com as soon as possible.

Please include your order number, a description of the issue, and photos when applicable. We will review the issue and work with you to provide an appropriate replacement or refund.

NON-RETURNABLE ITEMS

We currently do not designate standard merchandise as final sale unless clearly stated on the product page at the time of purchase.

Any item marked "Final Sale" on its product page is not eligible for return unless it arrives damaged, defective, or incorrect.

QUESTIONS ABOUT A RETURN

If you have questions about a return, refund, or exchange, please contact:

The Cage
team@thecage-baseball.com
(801) 432-3282
Salt Lake City, Utah

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